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December 18, 2017, 01:34:27 AM
News: 2017-10-10 Heatledger 2.0 with Heatwallet 2.2.0 released! NOTE: Balance leasing and hard fork at block 777777 https://github.com/Heat-Ledger-Ltd/heatwallet/releases
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Author Topic: Cannot sell HEAT or Withdraw BTC  (Read 118 times)

ragtag wrote Cannot sell HEAT or Withdraw BTC on December 02, 2017, 04:29:54 PM
Last Edit: December 02, 2017, 08:36:08 PM by ragtag
hi,

 I put in a request to sell and the Heat is not sold but it is also not showing up on my balance. Could you tell me why this is so? Is there a way to cancel the order? It shows as crossed out on the sellers list. What does this mean?

 Here is the info on the transaction

Object
senderPublicKey: "4a96dce5375a8f4e0ab12f1625da0d0e32690ab1630d123ac7337e1eb6437e05"
amount:  "0"
signature: "ed3f841137e9c61a2ef015885db8078897b1af030451bd297efaec52d843c106a111b501a6e45ceae3a18de3612384c167ea0213df84ea35d858c87f15683b22"
fee:  "1000000"
transactionIndex: -1
type: 2
confirmations: -2146599707
fullHash: "f0c01c07d4d6e1664946392f0f025b05e10e2e9b73c252a8243022dfceb5cc2d"
version: 1
recipientPublicName: null
ecBlockId:  "540679016385846829"
signatureHash: "e3c6dfa7510ab7a1103bdadd456869ac5a9dcfadddbb43937910919d8063af61"
 attachment: Object
subtype: 3
sender:  "3618719189254554333"
recipient:  "0"
ecBlockHeight: 882681
block:  "0"
blockTimestamp: -1
senderPublicName: null
deadline: 1440
transaction:  "7413442667769282800"
timestamp: 126894609
height: 2147483647
time:  "2017-12-01 22:30:09"
heightDisplay:  "*"
renderedInfo: "<b>SELL ORDER</b> <a href="#/explorer-account/3618719189254554333/transactions">3618719189254554333</a> placed sell order <b>BTC</b>/<b>HEAT</b> amount <span>6,587.00000000 </span> price <span>0.00003300 </span>"
messageText:  ""
messagePreview:  ""

ragtag wrote Re: Cannot sell HEAT on December 02, 2017, 08:35:24 PM
Another BTC withdrawal that is stuck

Transaction: 9951321665214887115
 Object
signature: "b3ae2b006bce47eb8ce072f61f17d671fda6439754572584f90563574e1fb806594c479d90acdf406ae036a6b1575f74474e0e0b26d0a481cc5645439cca3ac3"
fee:  "1000000"
transactionIndex: -1
type: 2
ecBlockId:  "13305579258806670734"
signatureHash: "9fd6dd9f928ff7f6b4527ff4b07df5a7b461b6da7d64c4f05c8796e8b9484f11"
 attachment: Object
messageIsEncrypted: true
subtype: 2
messageIsText: true
block:  "0"
blockTimestamp: -1
deadline: 1440
timestamp: 126932297
height: 2147483647
senderPublicKey: "4a96dce5375a8f4e0ab12f1625da0d0e32690ab1630d123ac7337e1eb6437e05"
amount:  "0"
messageBytes: "4f488608d6b94ac6c12817b5a8f264e93d90371eae8b4b1fc3f578c09769d49e4af94bd1f9421c44c8afc66af46f4f0160755d8900652debb2dc39a188b614559c603b2f83d60ba85c7d134ee7e3d2b2ae0314d42b47041a0a90174bdf57dc301144777cf0158ed285f2ac34c24161cb"
recipientPublicKey: "2eb8137e3caefb6b14088107e96f02752b8e0ee685afea280587867119dff14d"
confirmations: -2146599615
fullHash: "cb34c88454321a8aaef89d8a409327381bbbb6486f3236d4cfb000a7ad119bba"
version: 1
recipientPublicName:  "Heat Ledger Ltd"
sender:  "3618719189254554333"
recipient:  "9583431768758058558"
ecBlockHeight: 883979
senderPublicName: null
transaction:  "9951321665214887115"
time:  "2017-12-02 08:58:17"
heightDisplay:  "*"
renderedInfo: "<b>TRANSFER ASSET</b> <b>BTC</b> from <a href="#/explorer-account/3618719189254554333/transactions">3618719189254554333</a> to <a href="#/explorer-account/9583431768758058558/transactions">Heat Ledger Ltd</a> amount <span>0.00719380 </span>"
messageText:  "1Nq8iPnQjrHwpXT1AYAHTM4mts1HqgpHC9"
messagePreview:  "1Nq8iPnQjrHwpXT1AYAHTM4mts1HqgpHC9"

VonGraff wrote Re: Cannot sell HEAT or Withdraw BTC on December 03, 2017, 08:27:29 PM
I expect that this was caused by the issues which were happening throughout the full day of December 2. In the evening the devs released a new server version which fixed a minor issue screwing up the transactions on the chain. Can you check again whether there are still issues now?

https://heatpool.org > Forging HEAT while it's HOT!
ragtag wrote Re: Cannot sell HEAT or Withdraw BTC on December 05, 2017, 01:58:04 AM
thank you VonGraff.

I am using https://heatwallet.com so i think it points to the latest version. The current UI shows my HEAT balance as .47 heat and BTC as 0.  On top right it shows 6587.49834162 HEAT. Not sure what is off.

I had sold 6587 HEAT and did a withdrawal of 0.00719380 BTC. I did not get my withdrawal or have sold the HEAT

ragtag wrote Re: Cannot sell HEAT or Withdraw BTC on December 06, 2017, 06:26:32 PM
any updates on this? Who can take a look?

ragtag wrote Re: Cannot sell HEAT or Withdraw BTC on December 07, 2017, 07:20:16 PM
I have sent a PM to Eliphaz. If not the correct person, please let me know. How come HEAT forum is not monitored by HEAT personal? Where is the support? I would like to take my money out at this point.

hi Eliphaz,

 Could you please take a look at http://heatledger.net/index.php?topic=144.0. My Heat and BTC are missing now.. Please let me know how to recover.

thanks
rt

Eliphaz wrote Re: Cannot sell HEAT or Withdraw BTC on December 07, 2017, 11:02:35 PM
Last Edit: December 07, 2017, 11:08:36 PM by Eliphaz
Hi, we do monitor however are short of staff, thus it takes time to attend.

Your withdrawal had been skipped for some reason, it has now been paid.

I don't see any issue with your account. You have a pending sell order that nobody has bought for 3300 satoshi. Just cancel it and the HEAT will be back on your account, after which you can submit a new sell order, transfer them to other account, forge etc.

If that's not the case and we're missing something please chime in again. Thanks.


ragtag wrote Re: Cannot sell HEAT or Withdraw BTC on December 08, 2017, 06:46:03 PM
Thank you Eliphaz for taking the time to answer. I got my BTC. I could not find a way to cancel my sell order from UI. Could you please list out the steps for me?

VonGraff wrote Re: Cannot sell HEAT or Withdraw BTC on December 08, 2017, 08:19:33 PM
In the exchange tab in heatwallet you will see a box in the bottom-right corner, called "my pending orders". There should be a button over there to cancel your outstanding order. Note that this is not overlooking all assets I though (yet), so you will have to go to the market in which you wanted to cancel the order (such as BTC/HEAT). Does that help?

https://heatpool.org > Forging HEAT while it's HOT!
ragtag wrote Re: Cannot sell HEAT or Withdraw BTC on December 08, 2017, 09:42:10 PM
Thank you VonGraff. That helped. It was offpage. Maybe we should make it more visible?

rt

VonGraff wrote Re: Cannot sell HEAT or Withdraw BTC on December 08, 2017, 10:23:30 PM
Thank you VonGraff. That helped. It was offpage. Maybe we should make it more visible?

rt

Great that this helped! I understood that it is on the list of things to do for the devs, with not the highest priority (basically showing all your pending orders in one go).

https://heatpool.org > Forging HEAT while it's HOT!
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