« Last post by Eliphaz on May 15, 2017, 09:56:40 AM »
We were under impression you contacted support through other channels also. However if that's not the case and you're still wondering -
Click on the LOAD BTC button on the exchange page while logged in, and follow the intructions there. The asset transfer message field will become visible when a valid receiver account has been input.
« Last post by Eliphaz on May 10, 2017, 11:40:20 AM »
Heatwallet.com was out of service earlier today. If you experience access problems like that, it usually helps to run your own node through the wallet software obtainable from https://github.com/Heat-Ledger-Ltd/heatwallet/releases, connect to local node, download blockchain (usually takes approx. 15 minutes) and import your account's secret phrase through OPTIONS -> ADD.
« Last post by meronym on May 10, 2017, 10:32:33 AM »
Hi,
I created an account on heatwallet.com yesterday, transferred some BTC and the funds showed up ok in web ui.
However, today I cannot log into the same ui, using the same credentials. There's a (!) badge in the top-right corner of the screen reading 'misc error' and I cannot access the funds.
Is this a temporary issue due to the migration to the new release? Please let me know how can I recover the account.